Policies & FAQ

Marcella Dolls Logo

All of our dolls are 100% handmade in the USA. The doll bodies are out of high quality cotton fabric and are stitched for durability.

Our products are made for adults and children aged four years or older. We advise the buyers to always read each listing since we have products made for adults, children and decoration only. We recommend you never let your children play without adult supervision, as some products may have small parts and strings which may pose a risk. 

SHIPPING:

READY-TO-SHIP items will be prepared for shipping, within 0-3 business days.

Custom or made-to-order items take longer before shipping, but all the information will be sent with the quote for the custom project. On average we request for 2 weeks depending on our production schedule.

We usually ship packages under 1 lb. using USPS first class shipping unless you choose some other shipping method or USPS is unavailable. If you purchase a different shipping type you may need to be home to sign for the delivery.

 

POLICIES:

Policies are open to change and you agree to them by purchasing from my website. 

Return policy:

We never had any problems with all products but we do recommend you read carefully the Doll Care tips below as we do not take returns or refunds. Once prepared for shipping, all sales are final.

Please contact me at marcelladolls@yahoo.com if there are any issues with your order, or if your package is damaged or lost. 


Cancellation Policies:


If it has been less than 24 hours you may cancel the order if the order has not yet been prepared for shipping. We are pleased to work on your custom order but we do not cancel orders for dolls that are custom made or made-to-order. We do not accept cancellations if your order has been shipped and we do not accept cancellations if it has been more than 24 hours since your order was placed. 

So far we haven’t had any issues, but just in case: 

Marcella Dolls are not responsible for any damage, injury, other harm, or any risk posed by any use or misuse of our products. Our products are only meant for adults and children over the age of 4 unless we specifically state otherwise in the listing. 

Additional policies for orders shipped outside of the USA:

INTERNATIONAL customers may have to pay import taxes, customs fees or other charges when they get their package, those are ALWAYS the responsibility of the buyer.   If you want to track your order it will cost more since only priority shipping is tracked internationally.

Policies are open to change and you agree to them by purchasing from my website.

FAQ- 

Q – Where are the dolls made?

A – Our dolls are 100% handmade in the USA.

Q – Do you take custom orders?

A – Yes. Please contact us through our email at marcelladolls@yahoo.com to get a custom quote and time for delivery as it can change depending on our production schedule. We can work around your ideas but it first needs to be evaluated alternatively, you can choose an existing or past product found in our social media. We can change the body color, hair, face style and clothes.

Q – Sometimes there is nothing in your shop. When are you going to have more dolls available?

A – Our dolls sometimes sell very quickly however you can check our instagram to stay up to date.

Q – Are the clothes easily removable?

A – Each doll is different so please read the description of each doll in our shop.

Q – Are the dolls washable?

A – No. Please consult our doll care section for better car of your doll.

Q – Can I buy extra clothes?

A – Yes, please see our shop page to see what is currently available. Also, you can contact us to get a custom outfit.